Make confident technology decisions.
Practical advice to cut unnecessary technology spend, improve customer experience and put AI to practical use. Know what to improve, buy, build—or leave alone.
Free, 20 minutes, one decision. Or email brian@strategiqit.com
- Monthly recurring
$7,150$6,400Same services? Compare like-for-like over the same term.
- Term60 months, auto-renews
What does it cost to leave?
- AI agent assistAdd-on
You may already pay for this in your current platform.
- Security24/7 monitoring
Monitoring isn’t response. Who acts?
Brian FriedopferBefore founding StrategIQ IT
- 16,000 agents, 60,000 usersLed global contact center engineering at Thomson Reuters
- 20+ engineersLed change control, support and the global Cisco UCCE migration at Thomson Reuters
- $0 to $100M+Built one CX & collaboration business from inception at LaSalle and scaled it past $100M at Trace3
- National business unitLed Trace3’s Contact Center & Collaboration unit, P&L included
- $1M to $16M+ in servicesGrew professional services in three years at roughly 40% margin
- $30M+ dealsExecutive sponsor on NICE’s largest deals of 2024 and 2025, each over $30M in total contract value
His career includes President’s Club recognition from Avant, Sandler, Trace3 and NICE, Cisco Partner Advisory Board membership from 2019 to 2025, and leadership of teams recognized with national and regional partner awards. See recognition
Advice from both sides of the table.
Brian has sat on both sides of the technology table, as the accountable buyer and as the provider-side executive, across connectivity, cloud, CX, AI, security and managed services.
As the customer
Brian Friedopfer has been responsible for systems, budgets and business operations. He has lived with the consequences of a technology decision: whether it fits the business, whether people can use it, who supports it and what it costs to operate.
As the provider
Frustrated as a buyer, he moved to the partner side with one goal: to build the practice he had always wanted as a customer. That approach guided his entire partner career, and it worked. It also showed him how solutions are positioned, proposals are structured and commercial terms are negotiated.
That experience helps StrategIQ IT look beyond product demonstrations and attractive rates to examine business fit, provider incentives, total cost and accountability. The goal is simple: to do right by customers.
Vendor-agnostic by design.
We don’t walk into an engagement with a primary vendor to sell. Our job is to help you choose the right platform for your business, not the right one for us.
- The full portfolio, not one or two partners
Through our Sandler Partners relationship, we can bring more than 220 providers into a decision and compare them on fit, cost and accountability.
- No reason to steer you
We’re compensated through Sandler whichever provider you choose, so the recommendation follows your requirements.
- Terms explained up front
Advisory scope, fees and any provider compensation are explained before you proceed.
Where we help.
Six areas where a decision is often harder than the proposal makes it look.
Practical AI & automation
Turn AI interest into a decision about real work.
CX & business communications
Improve customer journeys and the work behind them.
Telecom savings & connectivity
Find opportunities to reduce recurring costs and simplify carriers.
Cloud, colocation & hosting
Decide where workloads belong.
Cybersecurity & business recovery
Clarify the protection and recovery capabilities your business needs.
Managed & co-managed IT
Add the right support around your team.
Need something else? We also source across the full Sandler Partners portfolio, from mobility and IoT to SD-WAN and managed networks.
A clear process, start to finish.
- Discovery & alignment
- Strategy & insight
- Selection & design
- Negotiation & optimization
- Decision support & execution
Useful thinking before your next investment.
Paying per resolution for an AI agent? Check what counts as resolved
Outcome-based pricing for customer service AI agents sounds low-risk. The contract definition of a resolution, and how you measure it, decides what you actually pay for.
Read the guideBefore buying more AI, define the work it needs to improve
A practical framework for evaluating AI and customer experience investments: workflow, human handoff, total cost and measures of real business value.
Read the guideWhere telecom savings hide: review the service before the rate
Review POTS, fax, voice and data services across carriers and locations. Compare consolidation, dependencies and full contract costs before changing providers.
Read the guideCloud, colocation or managed hosting? Start with the workload
Compare cloud, colocation and managed hosting using workload requirements, responsibilities, resilience and total cost, not a cloud-first assumption.
Read the guideBuying more security tools is not the same as having coverage
Evaluate managed security and co-managed IT through ownership, escalation, service boundaries and recovery evidence before choosing another tool or provider.
Read the guide
What decision are you working through?
Bring one technology challenge, renewal or upcoming decision to a complimentary 20-minute conversation.
Prefer to share details first? Email brian@strategiqit.com. Include your company, the decision and your timing, and leave out confidential information.