Brian Friedopfer
Experience on both sides of the table.
Brian Friedopfer has sat on both sides of the technology table: as the customer accountable for systems, budgets and business operations, and as an executive building technology practices and working with providers and partners. He founded StrategIQ IT to put that combined perspective to work for clients.
On the customer side, he experienced the practical consequences of a technology decision: whether it fits the business, whether people can use it, who supports it and what it costs to operate. On the partner side, he gained a close understanding of how solutions are positioned, proposals are structured, commercial terms are negotiated and delivery responsibilities are organized.
That experience shapes how he advises. Brian helps clients look beyond a product demonstration or an attractive rate to examine business fit, technical dependencies, provider incentives, total cost and accountability. A sound decision may mean buying something new, improving an existing system, renegotiating a commitment or leaving a working approach in place.
Experience behind the advice
- Thomson ReutersLed global contact center engineering
Led the global contact center engineering team for one of the world’s largest information companies, supporting operations across every time zone for 16,000 agents and 60,000 users.
Managed a team of more than 20 engineers responsible for all change control, support and implementation, and led the global migration to a new Cisco UCCE platform. The role also spanned enterprise architecture, escalation and technical operations.
- The Bradford GroupIT infrastructure & customer-experience technology
Managed IT infrastructure and customer-experience technology, with responsibility for infrastructure and telecommunications strategy, technology budgets and vendor relationships. That customer-side work included modernization, contract optimization and operating-model improvements.
- LaSalle Solutions, then Trace3Built the CX & collaboration practice; led the national Contact Center & Collaboration business unit
Built the CX and collaboration practice at LaSalle Solutions. Following its acquisition by Trace3, he led the national Contact Center and Collaboration business unit.
His responsibilities included business-unit P&L, pricing and investment priorities, organizational design, services growth, partner strategy and executive customer relationships. He also contributed to acquisition integration and developed technical talent into leadership roles.
- Quandary Consulting GroupPresident and Chief Growth Officer
Led growth strategy, market positioning, partnerships, customer success and alignment between commercial and delivery teams. His work included shaping enterprise advisory offerings, AI-enabled workflows and automation and integration opportunities across the Quickbase, Workato and Dialpad ecosystems.
- StrategIQ ITFounder
Clients work directly with Brian. CX, AI and automation are core strengths, alongside broader advice and solution sourcing across communications, connectivity, cloud, colocation, security and managed services through his Sandler Partners relationship.
What this means for clients
Brian combines that technical foundation with experience leading businesses, developing teams and sponsoring complex enterprise opportunities. He connects technology decisions with financial priorities, operating constraints and the people responsible for making change work.
StrategIQ IT helps business and technology leaders cut through complex choices, reduce unnecessary spending and connect technology investments to business priorities. We start with your goals and current environment, compare practical options and make costs, tradeoffs and responsibilities clear before you commit.
Advisory scope, commercial arrangements, specialist involvement, implementation and ongoing support responsibilities are defined for each opportunity.
What decision are you working through?
Bring one technology challenge, renewal or upcoming decision to a complimentary 20-minute conversation.
Prefer to share details first? Email brian@strategiqit.com. Include your company, the decision and your timing, and leave out confidential information.