Business phone system checklist
Moving to a cloud phone system or renewing the one you have? These answers cover what a new system has to handle on day one.
- About how many people use a business phone line, and at how many locations?Include conference rooms and shared phones if you know them.
- What do you use today?Traditional phone lines, a phone system in a closet, or a cloud service such as Teams, RingCentral, Zoom Phone or 8x8.
- Do you still have analog lines for fax, alarms, elevators, door buzzers or a fire panel?These are often missed and can be costly to replace.
- Do people need to take calls on a mobile phone or computer away from the office?Yes, some or no.
- How do callers reach the right person?A main number with a menu, a receptionist, hunt groups or direct lines.
- When does your phone contract renew, and what would you most like to change?Cost, reliability, features or support.
Rough answers are fine, and "not sure" is a useful answer. Please don't send account numbers, passwords or full bills; if we need to look at a contract, we'll arrange a safe way to share it.
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A complimentary 20-minute conversation about your current services or an upcoming renewal. No obligation to switch.
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Prefer to share details first? Email [email protected]. Include your company, the decision and your timing, and leave out confidential information.