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Business internet checklist

Before you renew or change business internet, these answers show whether you are paying for the right service, and whether a single outage would stop your business.

  1. How many locations need internet, and roughly where are they?Street addresses help us check which providers serve each one.
  2. Who provides internet at each location today, and about what speed do you pay for?Your monthly bill usually shows both.
  3. Do you have a backup connection if the main one goes down?Yes, no or not sure.
  4. What depends on the connection?Phones over the internet, a point-of-sale system, cloud apps, video calls or a VPN to another office.
  5. Do you use static IP addresses?Yes, no or not sure. Your IT provider will know.
  6. When does your contract renew, and what frustrates you about it?Outages, slow speeds, support or billing surprises.

Rough answers are fine, and "not sure" is a useful answer. Please don't send account numbers, passwords or full bills; if we need to look at a contract, we'll arrange a safe way to share it.

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Prefer to share details first? Email [email protected]. Include your company, the decision and your timing, and leave out confidential information.

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